Why don't I get to use my tab?!

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  • Updated 3 years ago
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I renewed my plan after 3 years and was told I would get a $150 tab towards a new phone but I didn't have a credit card so they wouldn't let me use my tab. I have a credit card now...does this mean I get $150 tab towards a new phone? My tab only says I have $50 and I've had my plan with them for 6 years.
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Kristi MacDonald

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Posted 3 years ago

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Chad Burr, Mobile Master

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You have a tab built up probably. So you could use 200$ towards a new phone.

Sign into self serve and start shopping for phones. The tab amount should reflect there
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Kristi MacDonald

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My tab says I only have $54 built up. Why am I being penalized for not having a credit card?
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Chad Burr, Mobile Master

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Your 54$ ahead which means you have tab value of 204$ is unused.

If you don't have a credit card, you'll need to visit a kiosk or retailer to use the tab.
(Edited)
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Kristi MacDonald

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You're absolutely right! I see it now! Thanks! I've been trying to figure that out for months!
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Chad Burr, Mobile Master

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What are you going to get?
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Kristi MacDonald

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Not sure yet! Definitely not the Samsung III again. It's buttons don't work and it randomly shuts off and then it's a hassle to get it back on since the power button doesn't work. Piece of crap!

Maybe an IPhone! The possibilities are endless!

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