Why don't I get notified when my minutes are almost up? It's done for Data.

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Absolutely ridiculous that my overtime is more than my monthly bill for data and minutes.  Had I received a warning, I would have upgraded my plan and paid an additional 15$ instead of $75 or whatever it was feel ripped off.. like $0.50 a minute for local calls you've got to be kidding me!
Photo of Crystal DeVries

Crystal DeVries

  • 134 Points 100 badge 2x thumb
  • Pissed OFF!

Posted 2 years ago

  • 2
Photo of BobTheElectrician

BobTheElectrician

  • 67,602 Points 50k badge 2x thumb
You can get some sympathy here.

But in the long run, it generally pays to do a survey of what your calling patterns are and buy a plan accordingly ahead of time. Upgrading your plan would have provided some relief, but would not have erased any overages, since everything is pro-rata from your date of change.

If you are normally a low-level consumer like me, prepaid may be the way to go. No surprises: when the tank runs out, refill it please or the car won't move. No surprise charges.

The answer that you may hear, but not the one you want, is that most phones have usage tracking and since you have internet access, self-serve is (almost) always available, and you are responsible for your own planning.

FWIW, I'm not affiliated with Koodo in any way and have learned many things through hard knocks and observing this board.
(Edited)
Photo of Crystal DeVries

Crystal DeVries

  • 134 Points 100 badge 2x thumb
Thanks for the reply. I did pick a plan based off my regular usage... Its very seldom that I go over my minutes. But the cost per minute is insane especially since they were local calls.
Photo of Bernard

Bernard, Official Rep

  • 80,906 Points 50k badge 2x thumb
Crystal, you can change plans once a month with us, so if you think you anticipate that you would use more minutes it may be worthwhile changing plans. We currently have a $55 plan that comes with one gb of data and unlimited minutes.

  
Photo of BobTheElectrician

BobTheElectrician

  • 67,528 Points 50k badge 2x thumb
A(greed).

You always want to avoid overage, be it minutes, data or bumping your head against your credit card limit.

If you want to see insane pricing, look at the terms and conditions of most US bank-issued credit cards where it can cost you $25-$50 to go over your credit limit or cover any small overdraft. Order a $12 pizza when you only have $8 in your account and it could cost you an extra $100 if you miss paying for it on your next credit card bill or bank statement. Getting your credit or ovedraft limit raised ahead of time is generally a freebie.
(Edited)

This conversation is no longer open for comments or replies.