It just helps with reconnecting sometimes. Sometimes a restart works and doesn't work. Sometimes pulling the sim card out does and doesn't work. Sometimes airplane mode does and doesn't work. You try all of them and it should make the connection work.
The restart I did try. On and off airplane mode was done when I was flying. So I will give SIM card a try next time.
Is this just Koodo because of their arrangements (or lack of) with US carriers!
Would the experience be better with one of the big carriers??
I just wanted to add that Easy roam is exclusively a BILLING add on. It has absolutely no bearing on whether your phone is able to connect to the network. It simply makes sure you don't pay through the nose to do so.