Why does the app not work when i deny it use and managment of my calls and pictures?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Self-Serve app metions

I don't see why I should give koodo permission to manage my calls and access to my camera. Why would they need this to let me see and pay my bill? This is a violation of privacy. Since I deny the permissions it will not let me use the app!
Photo of Amanda

Amanda

  • 150 Points 100 badge 2x thumb
  • mad, annoyed, frusterated, curious, violated!

Posted 2 years ago

  • 2
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Access to camera is most likely gallery or camera incase you wanted to add a picture to your profile. And calls, we'll I'm not sure why. But I can assure you Koodo doesn't need your call history. It's a safe app honestly I believe there is nothing to worry about. If your worried just activate the permissions in applications and when Ur done using the app block those permissions again.
Photo of Amanda

Amanda

  • 150 Points 100 badge 2x thumb
If it doesn't need this information or they're not using it for something they should not be asking to have full access to my phone. It doesn't make sense. Especially for a Service you kind of need to track your history since they refuse to send paper bills now.
I'm hoping a koodo rep. will answer this.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
There's not always a Koodo rep around to answer. But I'm sure one will very soon :)
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,616 Points 100k badge 2x thumb
Camera access is indeed there because the app gives you the option of adding a profile photo.

Read phone status and identity allows the app to know when there is an incoming call, ensuring that calls don't vanish into the background because you're using the self serve app.

Read and write access to the sd card allows the app to store your settings information, such as language, username, etc.

Location allows the app to determine where you are, so that it can auto-select the correct province when looking at plans.
Photo of Tiz

Tiz

  • 4,604 Points 4k badge 2x thumb
THIS SOUNDS VERY LOGIC. IF KOODO DO NOT USE THIS INFORMATION WHY THE HELL ARE THEY ASKING PERMISSION TO OBTAIN IT?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,616 Points 100k badge 2x thumb
I have no clue what you're driving at. I've just told you exactly what the app is using this information for.
Photo of Tiz

Tiz

  • 4,604 Points 4k badge 2x thumb
My comment is not anymore in the correct order. May be this is another attempt of Koodo to mix up things.
Photo of David

David, Mobile Master

  • 93,798 Points 50k badge 2x thumb
You can of course use the website, which does not make these requests. Your choice.
Photo of Tiz

Tiz

  • 4,604 Points 4k badge 2x thumb
Are you trying to be funny?
Photo of titaniumtux

titaniumtux

  • 12,952 Points 10k badge 2x thumb
Not sure about being funny, but I use the website for self-serve on my phone. I see no benefit in using the app.
Photo of Tiz

Tiz

  • 4,604 Points 4k badge 2x thumb
Good for you but I find more practical to use the app without anyone snooping on me.
Photo of Amanda

Amanda

  • 150 Points 100 badge 2x thumb
Making me use the website is not a "choice".
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,616 Points 100k badge 2x thumb
It's a public forum, sweetheart. You don't get to choose who is allowed to comment.
Photo of Amanda

Amanda

  • 150 Points 100 badge 2x thumb
Then go ahead and keep wasting your life commenting on my question... Not my problem.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,616 Points 100k badge 2x thumb
Boy, you must be fun at parties.
Photo of Amanda

Amanda

  • 150 Points 100 badge 2x thumb
Boy, these chat rooms must be the closest thing you get to a party.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,616 Points 100k badge 2x thumb
Oh, how ever will I recover from the pain of such a grievous wound!

This conversation is no longer open for comments or replies.