Why does my usage meter show that I used 28mb of data but when I click on it, it shows 280mbs?

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  • Updated 3 years ago
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tim purdy

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Posted 3 years ago

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Robert, Mobile Master

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That is weird... Where are you checking?
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tim purdy

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On the self serve, in the overview it shows 28 but when I click on the data icon it shows 10 times that amount. It is a new account that I set up for my parents not even a month old yet. They are no where near their limit but I am just curious. Thanks
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Jordan Stevens

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Hi Tim,

We'd like to have a look at this.

Would you be able to send us a screen shot? Please black out any personal information before posting. Thanks!
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tim purdy

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She got back in service so used some more data since
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Jordan Stevens

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Hi Tim,

Thanks!

This is odd for sure. I'm going to forward this to our web team to dig into a bit more. With this being our new Self Serve there is bound to be a few oddities. I appreciate you taking the time to point this out. In the meantime, it's best to view the detail page for accurate usage numbers.

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