Why does my messages not scroll?

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  • Updated 3 months ago
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Ian Moss

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  • pissed

Posted 3 months ago

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Paul Deschamps, Mobile Master

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What do you mean exactly and what phone do you have?
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Dennis, Mobile Master

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Reboot your phone
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Ian Moss

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I did reboot. In my messages a I try to scroll down to read the contacts/messages the phone automatically resets to the latest messages . I can not access the older messages.it bounces me back to the top a I try to scroll down. It's OK it's my bill from koodo I'm trying to access to pay
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Paul Deschamps, Mobile Master

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What phone do you have? Your using the factory installed messenger app?
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Dennis, Mobile Master

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You can access your bill by logging into self serve.

Did your scroll issue happen before?
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Allan, Mobile Master

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If the factory installed app doesnt work try another one. Also if all else fails you can try a factory reset.