Why does Koodo take my prepaid minutes when they call me?

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  • Updated 4 weeks ago
  • (Edited)
I have recently started working in the US and have gotten the US minutes booster for my Koodo plan.

During my time there, I received two calls from Koodo trying to get me to switch to a pricier plan and trying to probe me for details about why I would want to use data. During the call, I specifically asked them if this call would be charged considering that I am in the US, and they said no.

However, once I checked my account, I saw that the minutes were indeed taken out of my account. This call was twice as long as any other call that I had. Usually I would let this slide, but I've already had Koodo adjust my local prepaid minutes by over 100 from miscalculations twice! 
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Daniel

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Posted 4 weeks ago

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TJ Smith

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On the prepaid system regardless of the boosters; if your base plan don't have any airtime by itself you "Talk Booster" will be tapped on top of your US Roaming while in the States.

In your case, because Koodo called you and told you the minutes would not counted, I recommend you call client care to get your minutes back and to ask them why this mixup had happen.

Cheers mate
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Dennis, Mobile Master

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If you are in the US, maybe a private message via facebook or twitter would be a better option.

I'm also weary about calls claiming to be from a corporation.  Honestly, it could be anyone on the other end, trying to phish for your personal info.

I once has fraud on your credit card and the credit card company called me.  Then they asked for my personal info.  I told them, you called me.  You should know.  Then I told them I would hang up and call the credit card from the phone number on the back to confirm who I was speaking to was real.  They had no objection.
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BobTheElectrician

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The callers from any Telemarkistan office have no idea where you are. And yes, Koodo was at one point being aggressive about migrating prepaid customers over to post-paid. Don't be shy to hang up on any sales pitch. Ask the caller politely to give you a number where you can call back at your convenience as you are using a cell phone on the highway, etc... Two can play the game. They rely on the fact that most people won't waste time on the phone disputing a few dollars.

Customer service should have access to your call log and make a reversal of the charges
(Edited)
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Dennis, Mobile Master

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I have Shaw Internet.  They called me to sell me cable.  I told them I was blind and boy did I stump the guy.  So you can have fun with it :)

Of course blind people can still listen to TV and use the internet.  But damn it was funny watching the sales guy awkwardly struggle
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BobTheElectrician

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PS: Prepaid minutes are debited from the time you start dialing or the phone starts ringing, not when a connection is made as in post-paid. Similar story for most North American carriers.