Why does Koodo prepaid take away 2 mins of my booster minutes when my call is less than a minute?

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A month ago I signed up for automatic top-ups and received my free 100min booster. My first call a few ago was about 45secs. I then went to Koodo self-serve to see how it looks. It said that I have used 2 mins out of 100mins. I was shocked. I know that the second you start a call it counts as a minute. But the call I had was less than a minute, so I should have been taken away 1 minute. It was not a long distance call.

I planned to call support and ask why, but decided to chalk it up to some sort of error or something. Didn't think it would happen again.

A while ago I decided to test it and see if it was still taking away an extra minute. I called my home phone, answered it and ended the call at about 7secs. Checked the selfserve and it said I used 1min. That's fine. I did it again and made the call last about 50secs then ended it. I checked selfserve, and it said I used 2mins...why??

I'll ask here in the community first before I call customer support.

Why is using less than a minute for call equivalent to 2mins taken away instead of 1minute?
Has anyone else had this experience with Koodo prepaid?
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Mark

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  • frustrated confused

Posted 2 years ago

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BobTheElectrician

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On most prepaid carriers, the clock starts the moment you hit the send key, not when the other party picks up. Charges are rounded up to the next minute.

If your tower signal is less than ideal, there can be some time wasted in establishing a good usable connection, which I presume we are paying for. I live in a rural area and it's not unusual for it to take the phone 5-10 seconds before ringing starts after dialing. Doesn't happen when I'm in a strong signal area.

P.S.: You have to almost be on speed to check your voice-mail in less than a minute.
(Edited)
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Mark

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Woah. So the minute started even before the ringing? The minute doesn't get charged if I don't answer the call right?
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BobTheElectrician

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No call completion = no charge. Never set the phone to auto-answer.

Set distinctive ring tones for important contacts.

BUT, buy the biggest talk booster you can so that the cost per minute goes down.

After a while, people get fed up with you not answering their calls. Call it "attitude". Sometimes pays to be a big sport and squander the occasional 50 cents.
(Edited)
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Mark

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Why does the cost per minute go down if you buy a bug booster?

Thanks again for answering my questions Bob.
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Sophia, Mobile Master

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The only reason is that it is cheaper per call. On the $25 booster, each minute costs $0.05. On the $5 booster, each minute goes up to $0.25. You get the best value on the largest booster.
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Mark

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Thank you

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