Why does koodo only offer no shock data to new customers

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  • Updated 11 months ago
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Janet Hann

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Posted 2 years ago

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Bernard, Official Rep

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It's offered to everyone Janet! You can switch to these new shock-free-data plans yourself too. It's free to switch online. 
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why is the no shock data not offered to current customers with older data plans?  It would only be a win-win situation as the customer would get less upset and frustrated every time they go over their data allotment.  Is the cost too high to implement it for older plans?
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Sophia, Mobile Master

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I would imagine it's more a reward for customers moving to a new plan... they trade in their grandfathered features (cheaper overage usually) for the new shock free feature. But that's just my guess :)
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It is too costly for carriers to add anything to anything that's grandfathered. Neither Koodo, nor any competitor will do this.

If you have good self-control, you don't need shock-free data. This is a feature Koodo is offering to appeal to the millennials, among those many get hit with big cellphone bills due to overage charges. If you stay within your monthly plan's data allowance, you don't need this.

If your self-control is not always top-notch, and you often do get hit with overage usage, then it may be worth switching into a shock-free, in-market plan. Your super cheap grandfathered plan plus overage charges may still likely be more expensive than the in-market, shock-free data plan.

Best way to assess is to go to self-serve and check your past few bills, then figure out based on your data usage if you'd come out ahead switching to an in-market plan.

I'm on the $40 plan that comes with 500MB. If I choose to upgrade to the $55 plan that is 1GB + 1GB SHOCK FREE will I now have 2GB OF DATA available to me during my billing cycle?? I thinks it's really unfair that this "shock-free" idea is only available for new customer instead of longtime, loyal customers that pay their bills in full every month!

So what's the answer to the $1,000,000 question? If I change my plan, will I get the extra "shock-free" data, so that I don't run out of data 10 days into my cycle???

An answer ASAP would be appreciated from the "Koodo Gods".


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David, Mobile Master

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Yes, if you sign up for the plan now, you will get the extra data and it will be shock free