Why does Koodo offer to contact you if close to data overage but not for going over minutes? Now I owe $240 for too many minutes used! THX!

  • 2
  • Question
  • Updated 2 years ago
  • Answered
NO WARNING FOR GOING OVER MINUTES!! Why does Koodo advertise to contact you if  getting close to maximum data usage, but not for daytime minutes usage? I was charge 50 cents a minute for overage and now owe $240!! NOT IMPRESSED!
Photo of James Koelln

James Koelln

  • 180 Points 100 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
$240 of minutes overage is 480 minutes overage.
Its a 8 hours of usage.

You didn't realize you went over your minutes before you get that much over?

Koodo never offer minutes notification, and you can check your usage through self serve.

You might want your plan upgrade to the one with unlimited minutes...
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hey James,

Did you run up a 240$ charge on minutes alone? Check page three of your e-bill for a full explanation of all the charges on your account
Photo of rikkster

rikkster, Mobile Master

  • 68,314 Points 50k badge 2x thumb
There are apps in the Play Store that will allow you to monitor and take better control of your minutes. Koodo provides the basic tools to check your minutes, so essentially their end is covered and it becomes your responsibility to keep an eye on your call/minute usage.

Depending on the type of plan you have, your plan probably includes free weekday and weekend calling after 5 or 7 p.m., (local or Canada-wide). While it may not always be practical to call or receive calls during those times, taking advantage of free calling whenever possible, can save you money and minutes in the long run.

Call timer/data usage apps:

https://play.google.com/store/apps/de...

https://play.google.com/store/apps/de...
Photo of James Koelln

James Koelln

  • 180 Points 100 badge 2x thumb
I guess I learned the hard way. I am 63 and technologically challenged. I upgraded to a new phone 2 months ago and the guy at the store  gave me a plan that suited my use. Unfortunately he reduced the amount of airtime minutes without fully explaining why. I've never gone over before. I use this phone for my work otherwise I probably wouldn't have on at all, and a few times i have accidentally pocket dialed someone...which didn't help the situation. I just feel that I have been taken advantage of and have no recourse but to pay this outrageous bill. I have since upgraded my plan.
Photo of David

David, Mobile Master

  • 93,298 Points 50k badge 2x thumb
I withheld the response I was going to type to your initial post, and feel that had you included the above in your first post, answers might have been different.

If you have the opportunity to call Koodo, and contritely explain your circumstances with your new technology, including the information you have shared here, the Customer Service Rep may be able to offer some adjustments to your bill.

Having recently pocket dialled my sister very late at night, I share your frustration, and learned from the experience to make sure my screen is BLACK before I drop my phone in my pocket!
Photo of rikkster

rikkster, Mobile Master

  • 68,228 Points 50k badge 2x thumb
We're here to help, James. If the phone is pocket dialing, enabling a lock screen on your phone will greatly reduce the chance of this happening. If you have an Android phone, go to: Settings > Security - tap Screen lock and choose Swipe or a lock screen of your choice. If you have any questions about your new phone, let us know the make and or model number.

Not to add insult to injury, but had you provided this information earlier, we might have been able to come up with a different solution or maybe a plan of recourse. Your opening comment makes no mention of the rep not fully explaining the reduction in airtime minutes. If you have questions about anything related to Koodo plans or phones, please do not hesitate to ask.