Why Does Koodo Not Have Plans Comparable To Public Mobile?

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  • Updated 11 months ago
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Since Telus owns both Public Mobile and Koodo Im curious as to why there is such a disparity in pricing.  Unlimited talk and text is 25 on Public Mobile  but on Koodo its 40. Both are prepaid and self serve based and use the same network. One would assume call quality etc would be indentical so it almost seems like Telus wants people to leave Koodo for PM
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Tristan Gummow

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Posted 11 months ago

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Goran, Mobile Master

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Customer support still exists with Koodo to a greater degree than Public, there's physical stores, options to get phones, etc, that is used to justify the price differential.

If Public fits your needs better and the price is right, then sure save 15 dollars a month.
(Edited)
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David, Mobile Master

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Different strokes for different folks. Public Mobile is far more self-serve than is Koodo, has no retail outlets, and sells no phones.

Also, PM is only offering province-wide talk for that price.
If the two offered identical services, there would only be a need for one to exist. Choose the service which best meets your needs.
(Edited)
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Tristan Gummow

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The support one doesnt really make sense since at least with prepaid you have to pay for support. In self serve its got a whole list of prices for phone and email support. So logically if Joe Blow has to pay $10 for support they should not also put the plan price up for support. Double dipping so to speak.
I dont know about other cities but the Koodo store here is a joke. No selection to speak of unless you want an Iphone or some insanely expensive Sammy phone. Ive had 3 phones with Koodo didnt get any at the Koodo kiosk. 2 were unlocked and bought at Staples the other I got from one of those generic 3rd party mobile shops that has phones by everybody.

Dont get me wrong Ive stuck with Koodo this long because I like the service, the people are nice and unlike Bell/Rogers they dont consider a limited credit history worse than bad credit. But like anybody I obviously would like to get the best bang for my buck.

@David
Koodo used to be Canada wide but if you look in self serve its been changed to province wide
(Edited)
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David, Mobile Master

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Tristan, one does not have to spend much time on this forum before reading a plethora of questions asking "why am I being billed in advance for services?"

You can look in the FAQ on koodomobile.com to see an explanation of first bill, including the prepayment of your base plan costs.
https://www.koodomobile.com/help/char...

Telephone, cable, Internet, and cellular, all bill for the upcoming month, with additional costs billed after the fact.
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Jan Hope

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First bill is always prorated for Monthly Customers regardless of the Provider.
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Tristan Gummow

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Well if Koodo has decided to bill in advance they better hope customers dont band together and file a class action for fraud. Post paid means after the fact https://www.koodomobile.com/rate-plans pay special attention to the "nitty gritty" no mention of double billing. Perhaps youd like to tell the CRTC that David and include the Nitty Gritty By law if they are going to bill you for the first month and upcoming that needs to be plainly disclosed. I see no disclosure on that page
(Edited)
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Jan Hope

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It is like you paying for your car insurance one month ahead. I don't see any problem here.

It looks like we've drifted too far away from original question and topic here.
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Allan, Mobile Master

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To prevent further argument here is the service terms for the 3 main carriers and their subsidiaries. All which state that Postpaid plans are billed in advance. You're welcome.

https://www.koodomobile.com/service-terms
"Your chosen rate plans and features are billed one month in advance."

http://www.virginmobile.ca/en/support/legal-terms.html
"If we are providing you with Postpaid Services, you will be billed monthly in advance."

http://www.fido.ca/consumer/terms/fido-terms-and-conditions
"Service charges will start on the Activation Date and are billed in advance."

http://www.telus.com/en/nb/get-help/service-terms/telus-standard-mobility-service-terms/support.do?t...
"Your chosen rate plans and features are billed one month in advance."

http://www.bell.ca/Bell_Mobility_Terms_of_service
"If we are providing you with Postpaid Services, you will be billed monthly in advance."

http://www.rogers.com/cms/pdf/en/Rogers-Terms-of-Service-Acceptable-Use-Policy-and-Privacy-Policy.pd...
"Service charges will start on the Activation Date and are billed in advance."
(Edited)
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Jan Hope

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Tristan in your question is already partial answer.

..."seems like Telus wants people to leave Koodo for PM"...

Telus wants people to leave but they are stubborn and don't want to leave they don't want to enjoy great savings that PM can offer.
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Paul Deschamps, Mobile Master

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Koodo definitely doesn't want ppl to leave Koodo for PM as I'm a PM customer and constantly get offers texted to me from them to switch to Koodo for the same rate I have as well as money off the price each month for a full year, that doesn't sound like they want ppl to go with PM does it lol.
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Jan Hope

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@Paul
If you don't mind I am a little bit confused here. You are Mobile Master and from the points that you have accumulated it looks like you have been Koodo user for a very long time.

Do you have another account with PM or have recently switched to PM?
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David, Mobile Master

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One does not need to be a Koodo user to post in this forum, @Jan Hope.
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Jan Hope

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@Paul
If Telus gives such a great autonomy to PM in terms of innovation and pricing it is obvious that many users may choose to switch but I cannot see any reason why Koodo couldn't do the same to attract more customers.

For example they could easily create a Fully Post Paid no Data Canada Wide Plan without access to customer service on $300 per year including taxes.

Some variations with data of this plan could be added as well. They have Marketing Team that could definitely create something attractive in terms of pricing.
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Tristan Gummow

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So if Koodo is offering you PM rates to come back why arent they just offering them across the board? Or am I understanding the sub text and I have to leave Koodo to get Koodo to actually offer me a decent deal?