Why does it keep redirecting me or saying its redirecting me to many times and tapped out.

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  • Updated 2 years ago
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It keeps looping and then saying its redirecting me to much so then doesnt connect me... i canr log in or pay my bill. 3 months of this. This is why my phone is cut off.
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Laura hardy

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  • upset. going to cut ny phone off. frusterated

Posted 2 years ago

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Robert, Mobile Master

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Hello Laura. Do you know you can pay your bill via phone? Also, have you tried logging in from another browser? What about a browser on your phone? Or the application?
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Laura hardy

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Yea but it wont take the credit card i have. So im trying to log in to authroize it so i can use it. But also ive been trying to log in for 3 months. But ive called koodo. It worked one day, the day i was on the phone, complained and a lady fixed it. But since then it hasnt worked.
Yes I have cleared all cookies and I have even tried on a couple different browsers.  I do not use apps on my phone.
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BobTheElectrician

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Temporarily change the DNS values on the computer in your Network settings. Make a note of the current values, then replace them with 8.8.8.8, 8.8.4.4 (these are Google default values), reboot and retry.

My ISP made some unannounced & unhelpful changes to their system at one point. Switching over to the Google values for a day or so cleared up a number of problems.
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Juan Manuel Mendez

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The fact is that Koodo website sucks, how come you try four different browsers, two different OS and still you cannot pay...
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Mayumi, Mobile Master

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Did you try calling  *611 from your Koodo phone ,option 3 > option 1 to make payment by credit card?
(Edited)
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Juan Manuel Mendez

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That is not the issue here. Of course I can even send the payment with a cheque by regular mail. The issue is that you want your customer to accommodate to your deficient system, rather than improving it to give BETTER CUSTOMER SERVICE.

If your website cannot take payments, please notify the customers about such fact and provide a tentative date about when it will be possible to do so. Think about the customer. Bear in mind that  you can pay online -for example- your Bell bill.

Oh yes, and I did pay over the phone, but if that is the only option, let us know

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