$5 charge for international text messaging while in Japan

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  • Updated 3 years ago
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When I was in Japan I sent a text to a Japanese phone number. I had received notification from Koodoo that outgoing texts were $0.60 per message and incoming were free. I see on my usage that there is a $5.00 charge for the international text. Can anybody explain to me why Koodoo texts me to say it is 60 cents a text to send and then charges me $5.00?
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David Arnold

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Posted 3 years ago

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Dennis, Mobile Master

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You will need to call Koodo to get this corrected.

*611 on your Koodo cell. I's a free call
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I guess they never update the roaming message to the new rate of $5/100 texts in which once you use the first text, you're automatically billed the $5 and have 99 texts left to use.

Call Koodo and explain the situation, that you received a notification say the rate was still the old one of $0.60 per sent message but were charged $5/100 texts instead when you sent your first message (which is the ACTUAL rate). But since it was Koodo's mistake, they should fix it.