Why do I still have to pay a tab fee when I upgraded and bought my phone outright?

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  • Updated 1 month ago
Why do I still have to pay a tab fee when I bought my phone outright and have paid off any balance? I do not use data and my bill is more than it used to be WITH the tab.
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Lulu

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Posted 1 month ago

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Dinh, Mobile Master

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Hi Lulu,
Can you post a snapshot of your bill here? (after deleting personal information from it). And was it your last bill before upgrading to the new phone?
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Lulu

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Hi! I just get e-bills so not sure how to do that. I was charged $7.50 for data usage which was .12 MB.  That was in Feb. I really have no idea what that would be for. I do not want to use data. How do I make sure this doesn't happen again? Also, it was my error thinking it was the tab fee. Can you help me anyway? Thanks!
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Robert, Mobile Master

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You should close data form your phone itself. What phone do you have?
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Lulu

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I just have an LG K4
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Lulu

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is it mobile data I turn off?
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Mayumi, Mobile Master

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What phone do you have?
If you get charged for data usage of .12 MB, then it seems there is background data usage on some app
(Edited)
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Robert, Mobile Master

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is it mobile data I turn off?
Yes that's it
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Dinh, Mobile Master

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Hi Lulu,
We are customer like you, we can only guess what happened from your description. If you were charged $7.5 for 0.12 MB, it was likely a charge for pay-per-use data.

To turn off your mobile data:
- Home screen --> Apps icon --> Settings --> More.
- Choose Mobile networks.
- Select Mobile Data to disable.
 
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Lulu

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Done! Thanks so much. 
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Paul Deschamps, Mobile Master

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Keep in mind if you shut data off you won't be able to send or recieve photos through text....
If you want to still be able to send and receive photos while not using any other data (blocking other internet data) you can get an addon in self serve for $2/ month