why do I owe $15? I'm on a $20 prepaid plan; just makes no sense to me?

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I purchased a $20 prepaid card approximately a month ago & now I owe $15? How is this?
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Madison Seto

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  • confused

Posted 2 years ago

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Mayumi, Mobile Master

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They need enough balance in your account if you want to renew your base plan.
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Madison Seto

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So if I have another $20 prepaid card; would that work?
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Mayumi, Mobile Master

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Your base plan is good for 30 days, and you will need to top up your account if you want to continue.
http://help.koodomobile.com/prepaid/base-plans/when-does-my-base-plan-renew

You can top up with Top-up Voucher or credit card.
http://help.koodomobile.com/prepaid/topping-up-your-account/how-do-i-top-up-my-account
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BobTheElectrician

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If you have a voucher, you have to apply it to you account.

https://prepaidselfserve.koodomobile.com/Overview/billing/one-time-topup/

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