Why do I have to wait minimum 2 hours on hold before I can talk to a customer service rep?

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  • Updated 1 year ago
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Whyyyyyy do I have to wait hours to talk to a rep? worst customer service. Worse than wind mobile never thought that was possible
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hollylarubia

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  • so pissed

Posted 1 year ago

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Kim Maillet

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Still on hold now!! Was on with customer service rep then demanded a supervisor and the moron put me back in the cue
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Timo Tuokkola, Mobile Master

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Calls to supervisors are also dealt with on a first come-first served basis. You said there was a multiple hour wait to reach a rep, why would you think there would be a supervisor doing nothing, just waiting for you you get through so they could talk to you?
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Mike Dunnigan

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Depends when you call.  I've had to call numerous times lately and many times I get rite through.  And at least they call you back in the time they say they will.
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hollylarubia

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This is the worst. I have NEVER had to deal with anything like this before.
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hollylarubia

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Koodo pls explain
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hollylarubia

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Still on hold
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David, Mobile Master

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Did you not have the offer of a call back?
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seth

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i didnt get an offer for call back either and have been on hold for hour and a half
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Kim Maillet

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Fb message them they respond quicker.
Well it still takes hours but I find at least then I'm not on hold forever.
Their customer service is brutal
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Dennis, Mobile Master

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What do you need help with? The community van help with most qurstions
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Robert, Mobile Master

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Because there's a lot of people calling like you. But ask your question here, maybe we can help you out.
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hollylarubia

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It has been like this since December. Koodo doesn't realize there's a serious problem here??? Loosing customers!
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hollylarubia

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Lots of people calling like me is not an excuse for this
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hollylarubia

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My line is not working, I need a live agent to help
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Dennis, Mobile Master

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Can you be more specific?  Are you on a monthly plan or prepaid?  Did it work before?  Are you a new customer?
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Mathieu, Mobile Master

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What do you need help with? We could help you out right here.,
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Allan, Mobile Master

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When you first call Koodo there should be an option for a call back. Alternatively you can talk to a Koodo rep through facebook or twitter dm.

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