why do i have to pick a phone to check out?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Photo of Rob Morgan

Rob Morgan

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Because you're on the web store. It's for buying phones. If you're trying to change your plan or swap devices with another one you own, or any sort of other account maintenance, then you use Self Serve.
Photo of Rob Morgan

Rob Morgan

  • 80 Points 75 badge 2x thumb
OK thanks. Even though they have the SIM Only plan listed on the web store, its only for buying phones? How can you order a SIM to put in a phone I already own? Self serve doesn't work until you have a Koodoo account.
Photo of Dennis

Dennis, Mobile Master

  • 196,588 Points 100k badge 2x thumb
Just go to Accessories

Then you can check out
Photo of Khaleila


  • 4,102 Points 4k badge 2x thumb
Hey Rob,

In order to complete your order online ( credit card required), simply add the SIM card to your cart then proceed to checkout. You'll be asked if you're a new customer/existing customer select one then enter your billing information and continue. Hope this helps.

If you see a good answer, give it a star.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,656 Points 100k badge 2x thumb
I still think this would be the most straightforward solution to this problem:
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I agree.

This conversation is no longer open for comments or replies.