why do i have to pick a phone to check out?

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  • Updated 4 years ago
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Rob Morgan

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Posted 4 years ago

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Jonathan I, Mobile Master

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Because you're on the web store. It's for buying phones. If you're trying to change your plan or swap devices with another one you own, or any sort of other account maintenance, then you use Self Serve.
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Rob Morgan

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OK thanks. Even though they have the SIM Only plan listed on the web store, its only for buying phones? How can you order a SIM to put in a phone I already own? Self serve doesn't work until you have a Koodoo account.
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Dennis, Mobile Master

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Rob,
Just go to Accessories
https://shop.koodomobile.com/phones/a...

Then you can check out
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Khaleila

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Hey Rob,

In order to complete your order online ( credit card required), simply add the SIM card to your cart then proceed to checkout. You'll be asked if you're a new customer/existing customer select one then enter your billing information and continue. Hope this helps.

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Timo Tuokkola, Mobile Master

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I still think this would be the most straightforward solution to this problem:
http://community.koodomobile.com/kood...
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Ivan, Mobile Master

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I agree.

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