why do I have to go to trouble everymonth when I have to renew either my base plan and my top up for minutes.

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  • Updated 2 years ago
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Richard Taillefer

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Can you explain more, what kind of trouble are you having and you can set up preauthotized payment with your credit card or visa debit so everything is automatic.
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Richard Taillefer

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Je pensais que le tout se faisait automatiquement, que vous chargiez sur ma visa le plan de base sans que je ne m'en occupe.  Est ce le cas ?  Donc je me retrouve aujourd'hui le 22 avec un base plan expiré et avec 50 et quelques dollars au compte et il semble qu'avec un plan de base expiré, il n'est pas possible d'ajouter un add on minute.

                                                                                           
(Edited)
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BobTheElectrician

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For those who don't speak French, there's a no-man's land at baseplan renewal time when money gets thrown into your account and the self-serve system will show your baseplan as expired, even though there's enough $$$ to cover renewal. Phone service (in my experience) is not cut off.

Things right themselves a day or so later, but not without some unnecessary potentially unnerving texts and visits to self-serve.
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BobTheElectrician

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If you don't have automatic payments set up, you used to get (or maybe still get) a not-too-pleasant txt message warning you a few days in advance that your plan is about to expire, even if you have enough $$$ in your account. It's was always enough to send me checking my self-serve, but not in a pleasant way.

That procedure has been revised for auto-pay clients so that the message is a much-less-threatening "your baseplan will renew on...". 

Maybe the language of the heads-up could use a review.

There have been similar complaints on the French side. An easy fix if they can get around to it.