Why do I get charged 5$ every couple of days for data, even though I did not reach my 1gb limit tat tat time?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Essentially, I get charged every other day 5$ for going over some kind of arbitrary limits of data (couldn't find a pattern to it).  Why is that?  I have a 1gb data plan, I used 2.5 gig, I was expecting to be charged for 2.5 gb, turns out I'm charged 
Photo of Alexandre Ouellet

Alexandre Ouellet

  • 90 Points 75 badge 2x thumb
  • Frustrated

Posted 2 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,464 Points 100k badge 2x thumb
I think the overage is somewhere between 5-10$ for every 500 Mb you go over. So that's why you're getting charged on different days!
Photo of Alexandre Ouellet

Alexandre Ouellet

  • 90 Points 75 badge 2x thumb
That would be fine, if it was actually 500mb pattern.  Right now, I got charged 35$ for going over from 1gb to 2.5.  Let's assume 3gb (it might be 2501mb, which they would charge an extra 5$).  That would be an extra 1gb or 1.5 gb, which is 2 or 3 times 5$, which would cost me 10/15$, not 35$ extra...
Photo of David

David, Mobile Master

  • 88,598 Points 50k badge 2x thumb
If, however, your overage rate was $5 per 250 MB, then 1.5 GB would be $5 * 6 =$30. If you drew a few more MB, it would be $35, all added as you consumed 250 MB chunks.
Photo of Alexandre Ouellet

Alexandre Ouellet

  • 90 Points 75 badge 2x thumb
Hmm..looking through the details, it would appear that it is indeed 5$/250mb, but it would go contrary to what the salesman told me, which was actually 5$/500mb.  Is there any way to contest the charges and report the salesman?
Photo of Goran

Goran, Mobile Master

  • 90,296 Points 50k badge 2x thumb
What is the overage rate on your plan? It would make it easier to determine if there's some sort of wrong charge done on your line.