why did you cancel my preauthorized payments

  • 1
  • Question
  • Updated 1 year ago
I get an email saying the preauthorized payment setup was cancelled and now I am 2 months behind in my invoice. WHY did you do this? Who gave you authorization to do this? 
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Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello Anubis.

Maybe your card expired? Maybe there was a bug in the system?
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Allan, Mobile Master

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Did you recieve the email 2 months ago and never saw it or recieve it today and realized it has been this way for 2 months?
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Ranjan, Official Rep

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Looks like there were 3 unsuccessful attempts made since Jan. to take payment from the old card, Anubis. After the 3rd try it was removed from your account since it wasn't a valid option. 
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As much as I hate admitting that I made a mistake this was my fault. Thank you all those that responded to my request. This has been resolved.