why did my top up not re activate my account?

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  • Question
  • Updated 1 year ago
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Devra Whitworth

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  • frustrated

Posted 1 year ago

  • 1
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Chadwick, Mobile Master

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Could you explain a bit more? When was the last time you topped up? Was your account inactive?
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Devra Whitworth

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my account was inactive and i called in the pin number and it took it. I then logged onto my account and see that it is not posted to my account. I can't use my phone.
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Devra Whitworth

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i topped up this evening
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Daniel Kim, Mobile Master

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Hi Devra, since you topped up you should be able to use your phone again. Try rebooting your phone to see if your service has resumed.
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Chadwick, Mobile Master

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How long was your phone inactive for Debra?