Why did my protection plan expire?

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  • Updated 4 months ago
My protection plan expired on February 27th. Does this mean if I have an issue with my phone I can no longer get it repaired or replaced for free? When I signed up I was not made aware that there was an expirey date on this protection.
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Kim Stanley

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Posted 4 months ago

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Mayumi, Mobile Master

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Did you check your original purchase invoice? 
Site says " the expiry date noted on the original purchase invoice" under the Service Warranty Terms & Conditions.
https://www.phoneclaim.com/koodo/?lang=en-CA#deductible
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Kim Stanley

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I don't have access to the original purchase invoice. Is my phone no longer covered for damage?
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Mayumi, Mobile Master

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Once your warranty or protection plan expired, then no unfortunately.
But, you could keep your phone safe for over 2 years. I hope nothing happened to your phone for many more years or until you want to upgrade it.
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Luke Cacame

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@ Kim, look at your last month's bill. It will tell you the date when your protection plan expires.
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Kim Stanley

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Thanks guys. I'm sad that this wasn't made clear to me when I signed up for the protection plan. It has been safe the entire time. Now that the plan has expired I hope that luck continues. In the meantime, I'll loom forward to smaller bills.
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David, Mobile Master

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It’s not so much luck as skill which keeps your phone safe,
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Mayumi, Mobile Master

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And for future reference, check all those info under Terms & Conditions.
There is always a fee to replace your phone.

You seems looking after your device very well and careful about it, so you might not need this protection plan if you buy a lower to midrange phone. Of Course it's always your choice.

I would buy a protection plan when I get a really highend phone.  But I'm always careful with my devices and using case. ( I damaged my phone only once. I don't know I can proud of that  ;) )  
Protection plan is good for people who bought a highend phone, dropping/damage their phone a lot and/or you always want to have those piece of mind(although, replacement is not free).  This is just my opinion :)