why did my phone bill go up by 33% with no notification?

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Just noticed that my bill for monthly is now $40 instead of $30 (excl tax).  Started in Jan 2018.  This is a large hike and I can't find any notification.   Is there not an obligation to notify?
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Kathryn_eh

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Posted 4 months ago

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Mayumi, Mobile Master

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Did you check your Ebill?
All detailed info about your charges are there. 
(Edited)
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Kathryn_eh

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Yes. Feb, March 2018, the charge is:
40 1GB 500 min Plan SFD    40.00.

Prior to this it was
Mobile Services                    30.00

No indication of why the plan changed and I did not request any changes. 

(Correction to my initial post, looks like the change took effect Feb 2018, not Jan 2018).
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Kathryn_eh

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Ah - January's bill also shows "BYOD credit" -$10.00, and this is gone in February and March. Looks like my BYOD status was lost.
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Kathryn_eh

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Also, the plan name may not have changed: if I compare all months using the "download bill" link, they all say "Mobile Services," not a specific plan name.  The name "40 1GB 500 Min Plan SFD" was only visible because I was looking at the html display of my current charges, instead of the formatted bill.
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Kathryn_eh

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Thank you Goran.  I don't think it's right that the monthly bill can change by 33% without notification, period.  I suspect the CRTC rules were designed to protect against this sort of thing..  But you may be right - there may be loopholes.  It will be interesting to see what they say.
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Dinh, Mobile Master

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@Kathryn:
Can you look into your first agreement, when you signed up with Koodo. What did it say?
1,2,3: are irrelevant if the contract said your rate plan was $40 and the byod credit $10/month for 12 months (I didn't read your contract, so again this is also an assumption, there could also be another type of credit).
4: Before you go to CRTC, the rule said you need to contact your carrier first and ask for their response.
5. We (me and you) are  customers. If you seek final answers, you need to contact Koodo directly.
(Edited)
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Mayumi, Mobile Master

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Also, can you check whole pages of your Pdf E-bills again? You found out your BYOD discount ended January after you posted your question here.
There should be notes about your BYOD discount.
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Kathryn_eh

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Yep, the BYOD line used to be there ("BYOD -10.00") and then it wasn't.  No advance notification or explanation of what it was or why it ended.  I don't think this meets the standard of the Wireless Code of Conduct for  "notification ... " 
(Edited)
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Goran, Mobile Master

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I don't think that the code has a provision for limited time credits. But feel free to send in a complaint after speaking with Koodo about it and please do let us know what the CCTS has to say once you do hear back.
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Kathryn_eh

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Dinh - fair enough, I have contacted the company.  I see I have been directing my comments to the wrong place! 

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