Why did I loose my upgrade offer when I changed my phone number ?

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  • Updated 9 months ago
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BevW

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Posted 9 months ago

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Allan, Mobile Master

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What upgrade offer are you referring to?
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BevW

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I had a offer of 80.00 off upgrade at a store or 150.00 off online . It had to do with here being no more tab balance. So they gave me this offer on upgrading . Today when I was at place that sales phones . They told me that that offer only was good if I had a Quebec phone number . So I changed my number from a Ontario one to a Quebec one because they told Me to .
(Edited)
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David, Mobile Master

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Koodo changed its Tab Plan for customers on the Classic Tab (those who Koodo was paying a portion of their bill towards a new phone) in August. If the customer had a positive Tab balance, that amount was converted to an in-store credit.  If the customer chose to buy online instead of in-store, the credit was increased to $150 against the purchase of a phone through the web store. There should have been no need to change your phone number, but even if you did, the credit should still be on your account.

Have you tried a purchase through Self-serve? The price of the phone you select should be $150 less than the price listed on public website.
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Dinh, Mobile Master

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Do you have records of communications as well as detail plan of the store agent some where, in your account?

Normally for some promotions with discount, only a Koodo agent (who can access your account detail) could explain detail. I would suggest you call Koodo or send message through facebook.
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BevW

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No I have no records of communications with anyone .
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Chad Burr, Mobile Master

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Do you reside in Quebec?
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BevW

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Yes I do ..