Why did I get charged $15 on my data?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Bill charge
Photo of Samantha Edwards

Samantha Edwards

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Could you explain it a little bit more. What does the charge on your self serve PDF view of your bill state
Photo of Samantha Edwards

Samantha Edwards

  • 90 Points 75 badge 2x thumb
"Data & other services $15.00". I can't find further details anywhere and usually don't get charger over $10 for going over.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
I would contact customer support if you want to dispute the charge. If its labeled as Data and Other services it could be anything related to data. Large picture messaging, Updating software over the air. But you should contact them if you wish to argue the charge! Best of luck
Photo of Nabil

Nabil, Employee

  • 6,866 Points 5k badge 2x thumb
Hey Samantha,

Did you look at your PDF invoice on your Self-Serve? You should be able to see the detail of this charge on the page 3. Please login to your Self-Serve account, click on "View my bill" and then '"Download bill (PDF)". Once you've done that, please tell us what you see exactly.

Thanks!
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Photo of andrea wanas

andrea wanas

  • 184 Points 100 badge 2x thumb
That's true koodo what's going on?its been almost 2yrs that I'm on koodo.you keep asking me to upgrade my phone.eventually I did.but my concern is how come I always get double bill from my original bill.28+15tab+ tax how come I got 70 Jan and 68 Feb.sounds like not good idea to have new phone if this is my bill every mth.
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
Log into your self serve (Not self serve app), then check your Ebill PDF file.
It's showing detailed info of your charges.
Photo of Jason Terry

Jason Terry

  • 60 Points
Needy account number
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Jason! You can find your account number through your self-serve http://koo.do/1TlXgoX account.  Please create a new question next time since you will get answers much faster. Thank you! - Melissa

This conversation is no longer open for comments or replies.