why can't I watch the videos I've taken? I have a Samsung galaxy s4

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  • Updated 2 years ago
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Bobbi Davis

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Posted 2 years ago

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Ahmad

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What happens when you try to play the videos? Is there an error message? What does it say exactly?
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Bobbi Davis

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It says "Can't play video."
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Ahmad

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Is it videos you've taken that you can't play or videos online like youtube?
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Bobbi Davis

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Videos I've taken, & this is a new problem. I've always been able to watch them before.
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Chad Burr, Mobile Master

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Have you tried restarting your device and trying again?
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Ahmad

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First thing you should do is turn off your phone, remove your battery and put it back in. This essentially refreshes your phone.
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Bobbi Davis

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K, I'll try that! Thanks
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Melissa, Employee

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Hey Bobbi! Did it work? Let us know :)
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Bobbi Davis

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No it didn't work. Still can't watch them from the gallery, but I can watch them from the video player ...guess that will have to do......
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Rachel Shafner

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I have the same problem on my s4. How do I fix it
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Chad Burr, Mobile Master

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Go to the play store and download MX player or VLC
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Rachel Shafner

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It needed me to clear the default setting of opening videos with the photos app that comes on the phone. I've now made it open with videos and it works

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