Why can't I sign up for the plans?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 mentions

I have a clear tab, no tab discount, and I'm not a new customer or on a spending limit program. Reached out to Koodo multiple times but no answer so hoping someone here can tell me why I can't sign up for one of the new plans.
Photo of Sarah Santos

Sarah Santos

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What happens when you try to change it online?
Photo of Sarah Santos

Sarah Santos

  • 80 Points 75 badge 2x thumb
I get a message stating something along the lines of
"Based on your profile, it appears that you are not eligible to make this change. Possible reasons are:
- You have not been a Koodo customer for 3 months
- You have not paid off your first bill yet
- You are on a spending limit program"

None of these reasons apply to me, so I can't think of why I wouldn't be able to sign up.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Unfortunately you're going to need to call Koodo (*611 from your phone) and speak to a rep, they won't charge you for the call since this isn't something you can do yourself.

Good luck and let us know if they give you some reason this happened?
Photo of LairdC

LairdC

  • 5,164 Points 5k badge 2x thumb
Yeah, that's an error the . Try log out and log in again.

This conversation is no longer open for comments or replies.