Why can't I send an email to my text number as of today

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  • Updated 6 months ago
Xiaomi mi a1
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Ben Biocchi

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Posted 6 months ago

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Goran, Mobile Master

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Is that the only issue you have? What does it say when you try?
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Ben Biocchi

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It says email bounced
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Dinh, Mobile Master

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Have you tried if the Koodo number can take normal text (from another cell and not blocking)? Was that number new and Did it work for you before with that number?
(Edited)
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Ben Biocchi

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No it worked until yesterday, regular text works, but pictures do not
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Ben Biocchi

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I've had this number for years
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Goran, Mobile Master

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So you said pictures don't work. So emails AND mms?
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Dinh, Mobile Master

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I just tested with both email address @msg.telus.com and @msg.koodomobile.com
They both worked normally.
Can you check if that koodo account didn't have any block and the account was active in selfserve? Make sure the number was not suspended

It could be the phone. I would try to turn on/off and see if it helps
(Edited)
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Ben Biocchi

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I can send a text email to tell us but not to koodo email address
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Dinh, Mobile Master

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Did the koodo phone have the correct APN setup as in this? https://www.koodomobile.com/help/setting-data-your-non-koodo-phone
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Ben Biocchi

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I will set that up. I'm in the USA now. Thank you.
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Chad Burr, Mobile Master

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Is your data on? Data roaming on too?These messages are sent as MMS and require a data network connection. Wifi won't be enough to get this to work. It's has to be a data network connection.
(Edited)
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Goran, Mobile Master

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Not to take away from the issue that you are having and we'll still do our best to help but is there a reason you need to email to a text and cannot do email to email or some other option?
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Ben Biocchi

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Yes and yes but was curious why it quit working. I thought it might be an encryption issue with Gmail
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Ben Biocchi

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Just email
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Dennis, Mobile Master

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If that's the case then what Bob said above is right.  You will need to contact Koodo, but dont expect a quick fix
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Ben Biocchi

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I contacted koodo and they said to use xxxxxxxx@msgkoodomobile.com instead of mms. Koodo mobile. Com. Seems to be working they also reset my account cache
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David, Mobile Master

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As Azure stated 20 hours ago:

I just tested with both email address @msg.telus.com and @msg.koodomobile.com
They both worked normally.
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Ben Biocchi

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Mine works intermittently with Gmail. Good with Hotmail no issues. Thank you