Why cant i recieve texts randomly

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  • Updated 3 years ago
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Brandon Monteiro

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  • frustrated

Posted 3 years ago

  • 1
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Mathieu, Mobile Master

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Hi Brandon,

Try taking out the battery of your phone and it's SIM card for a few minutes and then reassemble the phone. Also verify if there are any available updates for your device.

If your device is up to date and you do the SIM card/battery trick then you might want to consider doing a factory reset. Doing this will result in the loss of all the information on the phone (excluding whatever is stored on any micro sd card).
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Brandon Monteiro

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I can't remove my battery on my phone but I have removed my SIM card and my phone is up to date, I have also tried a factory reset but nothing changed
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Mathieu, Mobile Master

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What phone do you have?
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Brandon Monteiro

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The Sony Xperia ZL
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Mathieu, Mobile Master

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You may want to contact Koodo using *611 from the phone for additional troubleshooting tips and possibility of warranty work depending how old the phone is.
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Yannick

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Hi Mathieu, Koodo Mobile won't be able to service it because we never offered this model. Thank you!
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Brandon Monteiro

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I will try, thank you!
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Melissa

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I am a little confused by your question. why would you want recieve random texts? lol
If you mean why aren't you receiving all text to your phone that have been sent .than I would try re boot and check your network settings to make sure they are all correct and didn't get thrown out of wack by anything.

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