why cant i recieve or send pichure messages

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  • Question
  • Updated 2 years ago
  • Answered
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Leona Mills

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Posted 2 years ago

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Chadwick, Mobile Master

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Make sure your data toggle is in the on position to send or receive picture messaging
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Mobifree Unlocking

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Depending on your phone,

1. your cellular data might be turned off.
2. your APN (access point name) settings may not be programmed correctly.
3. your data might be blocked on your account.

What model phone are you using?
When was the last time your MMS worked?
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Julie, Official Rep

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Hey Leona! Let us know if these suggestions have worked for you or if you still need help! 
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Leona Mills

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im sorry but none of it helped. i use to receive picture and then it all stopped .well i received 3 and still couldnt send them..i never done anything different..
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Chadwick, Mobile Master

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check ur MMS settings

Tap the menu key.
Tap System settings.
Tap More...
Tap Mobile network.
Tap Access Point Names.
Press the Menu button
Tap New APN:
Name: KOODO
APN: sp.koodo.com
Proxy: 74.49.0.18
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
MMS Proxy server: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set
Tap menu key, then tap Save.
Tap the radio button at the right of the Koodo APN to activate data services.
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Melissa, Employee

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Hey Leona, did Chad's suggestion work? Is this happening with the same contact or multiple contacts?

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