Why cant i receive pictures?

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  • Question
  • Updated 1 year ago
  • Answered
So im paying for picture messaging for my LG G3 phone. But when people send me picture messages i dont receive them. Im on the 30$ plan and it says picture messaging is included. So why cant i receive pictures??
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Kjerstin Hayward

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  • Annoyed

Posted 1 year ago

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Paul Deschamps, Mobile Master

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Make sure your data is enabled on your phone, it needs to be enabled to send or recieve picture messages. You won't be charged for the data that is used to send or recieve picture messages.
Also make sure you don't have a data block on the account but if you do you'll have to switch to a data block that allows data to be blocked but pictures messages to go through which you can get through adding an addon to your account on self serve.
(Edited)
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Grant Shooterbar

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Same here cannot send or receive lately. Did a reset a couple weeks ago for a problem u related Then a few days after did a system update. How do I check for data blocking?
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Allan, Mobile Master

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A data block will be listed under your add-ons so you can check there to see if you have one.
Do you have data turned on? As well, check your apn settings to match those in the following link: https://community.koodomobile.com/koodo/topics/lg-g4-cant-send-picture-msg 
(Edited)