Why cant i receive pictures?

  • 3
  • Question
  • Updated 1 year ago
  • Answered
So im paying for picture messaging for my LG G3 phone. But when people send me picture messages i dont receive them. Im on the 30$ plan and it says picture messaging is included. So why cant i receive pictures??
Photo of Kjerstin Hayward

Kjerstin Hayward

  • 90 Points 75 badge 2x thumb
  • Annoyed

Posted 1 year ago

  • 3
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,220 Points 100k badge 2x thumb
Make sure your data is enabled on your phone, it needs to be enabled to send or recieve picture messages. You won't be charged for the data that is used to send or recieve picture messages.
Also make sure you don't have a data block on the account but if you do you'll have to switch to a data block that allows data to be blocked but pictures messages to go through which you can get through adding an addon to your account on self serve.
Photo of Grant Shooterbar

Grant Shooterbar

  • 62 Points
Same here cannot send or receive lately. Did a reset a couple weeks ago for a problem u related Then a few days after did a system update. How do I check for data blocking?
Photo of Allan

Allan, Mobile Master

  • 61,960 Points 50k badge 2x thumb
A data block will be listed under your add-ons so you can check there to see if you have one.
Do you have data turned on? As well, check your apn settings to match those in the following link: https://community.koodomobile.com/koodo/topics/lg-g4-cant-send-picture-msg