Why can't I receive emails

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  • Updated 2 years ago
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Robert Snell

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Posted 2 years ago

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David, Mobile Master

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Have you set up your device with the credentials of your email supplier?
Have you a data connection?
Is this a new phone? What kind, and who is your email supplier?
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Robert Snell

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I DID A FACTORY RESET ON MY SAMSUNG GALAXY PRIME. I Use Gmail
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David, Mobile Master

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If you did a factory reset, you will need to set your mail application to send and receive emails again. A quick Google query should provide the necessary steps
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Mathieu, Mobile Master

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The best app to use is the Gmail app, it works best for gmail addresses and is usually installed by default on android phones.