Why can't I make a payment on my account.? It says "Must enter an amount Between $1.00 And $300.00

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  • Updated 2 years ago
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When I enter the amount it says I didn't enter it
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Don Piercey

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Posted 2 years ago

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Robert, Mobile Master

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Hello Don

Have you tried another browser?
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Nabil, Employee

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Hi there,

An investigation has been opened for this issue with top-ups and it should be resolved shortly. Meanwhile, you can use our automated voice system by dialing *611 from your mobile device to proceed with a payment.

Thank you for your patience and understanding!
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Jianhui Chen

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I have this problem too. Today is March 23, 2016
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Hello Don and Jianhui! As Nabil mentioned, our technicians are investigating what may be causing these issues. Can the both of you please send us an email containing your account information and a details recollection of the error message that you were getting to this linkĀ http://koo.do/11eMLdy? We will pass it along to our technicians and it will hopefully help them pinpoint the problem! Make sure to choose "Social Media" as a category when sending your email to help us locate it faster :) Thank you!
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Alex Mogensen

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I'm also having this problem.
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Has been reported at least a dozen times before. It's a glitch that being worked on. Don't waste your time with browser settings or anbything on your end. You can call 611 and they will do your transaction for free since it's not your fault.

If you have a basic understanding of French, you can also go to that site by clicking on the black reverse FR or EN at the top of the log-in page. That one seems to be working.

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