why can't I login?

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  • Question
  • Updated 1 year ago
  • Answered
Is your website down? I can't login to pay my bill. I've been trying on different devices with no luck.
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Joshua Adriance

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Posted 1 year ago

  • 1
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Ranjan, Official Rep

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Nope - looks to be working fine, Joshua. Are you getting an error message that you can share?
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Joshua Adriance

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The www.koodomobile.com page isn’t working

www.koodomobile.com redirected you too many times.

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Dennis, Mobile Master

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THe page works for me.  Try clearing your browser cache or try another browser/device
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Joshua Adriance

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...That's the info that pops up on the screen each time I'm trying to login
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Joshua Adriance

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...still trying to login but it won't give me the option
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Robert, Mobile Master

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To resolve any issues with any of the Koodo website, please try the following steps: 

  1. Make sure to use a web browser that the website was built to support. These web browsers are: Google Chrome, Mozilla Firefox, Safari and Internet Explorer. Please note that the default browser in Windows 10, Microsoft Edge has not been announced as supported by Koodo. 
  2. Clear the cache and cookies of the browser you are using. 
  3. Try using a different web browser. If another browser works, it is most likely an issue with your first browser. Try re-installing and checking its built in security features. 
  4. Try using a different device. If it works with another device, then there is a chance the issue is related to fire-wall or anti virus installed on the device 
  5. Shut down your router for a few minutes and turn it on. If you noticed it was very warm, you might want to consider replacing it. If it’s not too warm, then there is a chance their was a software glitch with it and restarting it will solve the issue 
  6. If by now your issue still persists, try using a different network such as at Tim Hortons/McDonalds or by using your mobile phone’s data connection. If it works there, then there might be an issue with your ISP. 
  7. If you still have issues, call Koodo! They are open from 9am to 9pm Monday to Friday. And 9am to 7pm on weekends. 

I hope this helps, have a great day!
(Edited)