Why can't I log in??

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I'm trying to check my account online, and whenever I type in my password and email it says: this email is not verified with a Koodo mobile account, but I know that both my password and Email are correct
Photo of Jerome

Jerome

  • 142 Points 100 badge 2x thumb
  • Annoyed

Posted 3 years ago

  • 2
Photo of Spence

Spence

  • 8,354 Points 5k badge 2x thumb
Has it ever worked before to login to  Koodo ?
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Pablo, looks odd! Just making sure, you're trying to access the prepaid self-serve and not the monthly one? 
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Do/did you have a Public Mobile account at one point perhaps?
Re: Melissa> Yes, am very sure.
Re: Sophia> Not sure what a public mobile account is.  When I signed up w/koodo in October, 2015 it was my first time dealing with them.  My cell # was ported over from rogers.  
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Ay... very strange........ I have only seen this message when the email was already in the system (Public Mobile and Koodo prepaid use the same server).

I'd call Koodo (611) and ask them to sort this out for you, as Melissa said this definitely should not happen :)
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Mmmm I agree with Sophia..give us a call and we will be able to manually reset your password. Thanks!
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
If it was working before and it's not now as you say it is, I'd call customer service at *611 from your Koodo phone and they can fix your self-serve account

Make sure you're selecting the right self-serve:

Monthly plan: https://secure.koodomobile.com/sso/UI...

Prepaid Plan: https://prepaidselfserve.koodomobile....
Photo of Jerome

Jerome

  • 142 Points 100 badge 2x thumb
Thank you,will do
Photo of Renée Mak

Renée Mak

  • 60 Points
I am also having troubles with this now. I just joined Koodo but I had previously made an account before I ported over my phone from TELUS so that I could do research. Please advise, very frustrating. 
Photo of Allan

Allan, Mobile Master

  • 62,624 Points 50k badge 2x thumb
What's the error you are getting?

This conversation is no longer open for comments or replies.