WHY CANT I JOIN THIS COMMUNITY?

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  • Updated 5 months ago
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NO MATTER WHAT I HAVE TRIED I CAN NOTGET IN? HOW CAN YOU SOLVE MY PROBLEM IF YOU WONT LET ME JOIN?
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HELEN

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  • FRUSTRATED AND NOT VERY HAPPY

Posted 5 months ago

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Allan, Mobile Master

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Well...if you're posting this you've joined the community.
What can we help you out with?
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Paul Deschamps, Mobile Master

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Are you only able to write capital letters and that's the issue? If so tap the cap lock button
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HELEN

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I  finally figured it out how to get in .

 I wrote a note about my problem and now it says that I can not have access for my question. it was about easy roam and an email alert . I am sorry Allan but I really don't understand why I am getting texts welcoming me to the us and then an alert that says someone is using my account for roaming in the us . I thought I had signed up for easy roam. 

Am I or am I not signed up for easy roam?

Why am I getting all the text notification from koodo?

Have I been hacked?

Why was I not told about the 100 texts for 5  when I called the koodo store for advice?

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Dennis, Mobile Master

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Did the email alert say anything that was unexpected?

Did it ask you to do anything?
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HELEN

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Dennis,

This is the email I received that caused me concern

"Koodo Account Alert

Hello,

Looks like ***-*** is roaming on a USA network. Just so you know! If Easy Roam is active for them, they'll be charged $7/day for the days that they use their monthly plan's minutes, data or texts. The rates without Easy Roam are $1.50/min, '$5/20 MB and $5 for every 100 outgoing texts (max. 160 characters each). All incoming texts are free.

A person on the account with authority can manage their settings and set permissions at koodo.com/selfserve

For more info on Easy Roam, visit koodo.com/easyroam

All the best,
The Koodo Team"



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Dennis, Mobile Master

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Looks like a friendly heads up and it lines up to you what you are doing.  It all seems to add up.

Are you on Easy Roam?  You can check by logging into self serve (I would google it as I rarely trust links in emails)
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HELEN

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Thanks  for all of your help... I will contact koodo self serve via google as you suggested 

You know once upon a time I could just pick up the phone and talk to someone or even write a letter so I do find all these devices a bit hard to understand. It is obvious that  I do have all sorts of  difficulties navigating the tech world . So maybe that just adds to being a wee bit of a worry wart

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Dennis, Mobile Master

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Nothing wrong with being cautious ;)

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