why can't I get the unlock feature after changing my number ?

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  • Question
  • Updated 3 years ago
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When i changed my phone number, the Unlock Phone TAB doesn't give the availability to unlock my phone any more, though it had that before changing my phone number
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Akram Asaad

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Posted 3 years ago

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once you change your phone number within koodo it recognizes it as a new line. I would sugggest calling koodo and explain to them that you where with them and ony changed the number. If you upgraded the phone though koodo than you will not be elegible for another 3 months.
Photo of RudyW


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I don't think the unlocking is tied to the phone, but rather the account. If you've been with koodo for 3 months and paid your bills on time they will unlock the phone.

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