Why can't I get my refund?

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  • Updated 2 years ago
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Koodo has owed me money for more that 120 days. I want my refund,
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Chris Feather

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Posted 3 years ago

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Paul Deschamps, Mobile Master

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You will have to give Koodo customer service a call and if your owned a credit they will mail you a cheque for the balance owing to you. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation

Monday − Friday: 10am - 9pm

Saturday: 9am - 7pm

Sunday: 9am - 7pm
(Edited)
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Karine

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That's right Chris! Give us a call and we'll be more than happy to
send you the cheque. However, note that it might take up to 6 weeks before you
receive the cheque by the mail. Have a great weekend!
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Norman Reynaldo

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i have a refund, it's been 10weeks already. haven't received it. tried calling the number can't get through. i don't have a koodo phone since i switched company. is there any way to connect with koodo customer service using another phone company...
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Karine

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Hello Norman! You can reach us by dialing 1-866-995-6636 (press 0 multiple times). Enjoy your weekend!

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