Why cant i get any incoming calls or text messages

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  • Question
  • Updated 2 weeks ago
Photo of Angela Giles-Parsons

Posted 6 months ago

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Dinh, Mobile Master

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Is your account active, what did it say when you logged in to your selfserve?
and are you a new customer?
(Edited)
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Timo Tuokkola, Mobile Master

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Did you recently port in a number from another carrier? Incomplete or requests typically result in the kind of problems you are describing.
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RJM

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I am not getting incoming calls for last 2 days. Could someone assist me with this issue please?
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Ranjan, Official Rep

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No issues with your account, from what I can see - everything is in good standing.
Have you tried rebooting your phone? (turn the power off, wait 5-10 seconds, and then power it back up?)
Try that, let us know if it still doesn't work, and the folks here can offer up some more troubleshooting tips.