Why cant i get any incoming calls or text messages

  • 1
  • Question
  • Updated 2 months ago
Photo of Angela Giles-Parsons

Posted 8 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,300 Points 20k badge 2x thumb
Is your account active, what did it say when you logged in to your selfserve?
and are you a new customer?
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,436 Points 100k badge 2x thumb
Did you recently port in a number from another carrier? Incomplete or requests typically result in the kind of problems you are describing.
Photo of RJM


  • 80 Points 75 badge 2x thumb
I am not getting incoming calls for last 2 days. Could someone assist me with this issue please?
Photo of Ranjan

Ranjan, Official Rep

  • 29,978 Points 20k badge 2x thumb
No issues with your account, from what I can see - everything is in good standing.
Have you tried rebooting your phone? (turn the power off, wait 5-10 seconds, and then power it back up?)
Try that, let us know if it still doesn't work, and the folks here can offer up some more troubleshooting tips.