why cant i download picture messages?

  • 4
  • Question
  • Updated 3 years ago
  • Answered
keeps saying cant download right now...full service bars...same issue with wifi and mobile network enabled
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michael cooper

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Posted 3 years ago

  • 4
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Chad Burr, Mobile Master

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And your data is on? What phone? Have you tried restarting your device.
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michael cooper

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its a samsung galaxy data is on i have reset more than once and i am supposed to have unlimited messaging including picture and video
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Chad Burr, Mobile Master

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Turn off your wifi


On the top right of the screen do you see 3G, 4G, Or LTE?


Are you able to compete a phone call?

Do you have a data block on your account?
(Edited)
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michael cooper

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no 3g and ican make calls...btw i have been on hold with koodo tech for over 35 minutes
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Chad Burr, Mobile Master

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Check here

Settings, wireless and networks, more, mobile networks, access point names.

Check to be sure koodo.sp is selected
If not, select it
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michael cooper

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it is already checked
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Dennis, Mobile Master

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Can you use Cellular data to google something (with wifi OFF)?

It could be your APN settings

http://aide.koodomobile.com/Portals/0...
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michael cooper

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apn settings good
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Chad Burr, Mobile Master

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Under Apn type the abbreviation MMS should be listed. Is it?
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Chad Burr, Mobile Master

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Have you ever been able to send pics over the data network (wifi off)?
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michael cooper

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yes it is
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Dennis, Mobile Master

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Try another texting app or delete the data and cache for your texting app (all your messages will be deleted though)
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michael cooper

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once maybe twice

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