Why cant I do no calling on my cellphone ?

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  • Updated 2 years ago
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I got a 50$ prepaid plan unlimited calling and unlimited texting and its letting me text but its not letting me call or accept calling why that ?
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Julie Commanda

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  • pissed

Posted 2 years ago

  • 1
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Sophia, Mobile Master

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When did you change your prepaid plan to the $50 one? Try rebooting your phone, see if it works now...
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Julie Commanda

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I got the koodo guy to do it
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Sophia, Mobile Master

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Who is "the Koodo guy"? And you got him to do what? Sorry, please be more specific - I can't read your mind :) When you log into self service, does it show you're on the $50 plan?
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Julie Commanda

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Its been 3 days I cant do calling so I call koodo and tryed to get them to fix it and he changed my plan to 50$ prepaid plan so I got unlimited texting unlimited calling ans unlimited data and my phone letting me do texting but not calling and I cant recive call either
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Julie Commanda

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I tryed everything except reboot my cellphone
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Sophia, Mobile Master

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You haven't confirmed yet what your self service is telling you, Julie. We are trying to establish if your plan is actually active - and the only one who can tell us that, is you......... we can't look into your account.
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Julie Commanda

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Give me a call at 705-XXX-XXXX cuz I dont understand what ur saying when u call me just say im calling about koodo
(Edited)
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Mayumi, Mobile Master

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Have you register for self serve?

How do I register for Prepaid Self Serve?
http://help.koodomobile.com/prepaid/registering-for-prepaid-self-serve/how-do-i-register-for-prepaid...

Once you register it, you can access to your account to see your states, usage...etc.
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Fred C

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Hi Julie, you should remove your phone number from your post. This is a public site. You could get all kinds of calls from kooks saying they are from Koodo. Most people here are customers just like you.