Why cant I change my add ons?

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  • Updated 2 years ago
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I want to remove the $7 koodo phone protection plan, but am getting a message saying it can't be done right now. When I bought my LG g3, I was told I could remove this add on at any time. How do I remove it?
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Chelsey Heidman

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Posted 2 years ago

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Chad Burr, Mobile Master

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Hi Chelsea, you have to call in to speak with a rep to cancel it. Don't worry, they don't charge to speak with a rep to do this because you can't do it yourself in selfserve.

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