why can't I cancel my 7$ phone protection add-on?

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  • Updated 1 year ago
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I've tried several times now but I get denied each time.
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Andrew Parker

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Andrew,

You need to call Koodo customer support. It's not something that you can do yourself. Because of this, there will be no charges making the call. 
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Andrew Parker

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Thank you for the speedy reply
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Mathieu, Mobile Master

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No problem! Have yourself a great weekend!
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Sang-gye Buschmann

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Quite frankly there is something wrong about this add-on business. I was told twice (by the agent at the kiosk and again the phone rep later) that I could easily remove that add on myself through self-serve. But I can't. Self-serve keeps telling me that I can't make changes within a 14-day time period since the last upgrade ... but that time frame has long expired.   I wonder if this is done on purpose.
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David, Mobile Master

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Not really, but the error messages should be clearer for those add-ons like this one, which can't be removed by the customer.
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Mayumi, Mobile Master

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Which location was it?  Was it Koodo store or Retail partner?
(Edited)
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Sang-gye Buschmann

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It was the Koodo Kiosk at the Halifax Shopping Centre. But I got the same information from the phone agent whom I had asked to remove it about a week after I first got the phone. He talked me into thinking about it some more. I am real push-over.  ;)
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Ivan, Mobile Master

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You can contact Koodo via Facebook or Twitter privately instead of waiting for an available phone rep.

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