Why can't I buy a phone #227 message

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  • Question
  • Updated 2 months ago
  • (Edited)
Trying to buy a new phone online. A notice pops up saying I am not allowed to and to call a 1-800 number or dial #227. That is a recording that gives me billing options...I just paid my bill in full like I do every single month. This is ridiculous. I bought the phone I am using now, from Koodo, online! WTF guys?
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L Apple

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  • pissed the F off

Posted 2 months ago

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Dinh, Mobile Master

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Hi,

Have you tried to Dial 227 and hit 4, that is the option to speak to an agent? What did they say? They might know the problem. It would be hard for another customer to know if it was a glitch or not when we don't have access to your account.
(Edited)
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Bernard, Official Rep

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@LApple, what name is the account under? Not the one you registered here, right?