Why can't I add my suite number when I try to change my address

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  • Updated 2 years ago
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Koodo self serve won't save my suite number when I try to change my address in self serve. I even went to the kiosk at the mall and she tried several times and couldn't figure it out. I need to order a new phone, but it's not going to get to me without my suite. I tried entering it in several formats, but when I get to the confirmation page, it just shows my street number sans suite. What's happening???
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Kate Fredette

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Posted 2 years ago

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Daniel, Employee

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Hi Kate! You'll need to contact us to help you with that. You can do so by reaching out to us on our Facebook or Twitter pages in Private :)