Why can we not pull up our account

  • 1
  • Question
  • Updated 1 year ago
Photo of lloyd solmes

lloyd solmes

  • 80 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
What error message did you get when you logged into self serve?
Photo of lloyd solmes

lloyd solmes

  • 80 Points 75 badge 2x thumb
Another email address must confirm with them
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
When you activated your prepaid SIM, you set up your Self Serve Account.
Are you using same e-mail address to log in?