why can i not pay ahead

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  • Question
  • Updated 5 months ago
  • Bill payments,I and other people i know like to stay ahead on our bills that way we dont fall behind and when we pay in advance we can be sure we have less liklyhood of falling behind when life happens which you would thing is good for the companies.But when i try to with your company it will only allow a couple dollars not even enough to cover the next billing period this gets so frustrating are there any options i have missed to possably do so ? 
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Charmaine Beyer

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Posted 5 months ago

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Goran, Mobile Master

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There's not much else to do. You can just select automatic payment and leave extra money In your account. That way youre still ahead it's just not in Koodo yet.
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Bernard, Official Rep

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You should be able to pay ahead Charmaine, although the limit is 20%.

1. Very few people want to pay ahead and they rather keep the money :-)
2. We had set a limit as there were people mis-entering the numbers. Typically adding a zero by accident. So $20 turned out to be $200. This caused pain for them and us since had to help them reverse the transaction. 

This is the message we have to protect everyone now:

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Timo Tuokkola, Mobile Master

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If you pay via online banking, you can pay as much as you like. The limits apply to payments made through koodo's website.