why can't i choose the base plan at step 3?

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  • Updated 7 months ago
  • (Edited)
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Nhu Pham

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Posted 7 months ago

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Sophia, Mobile Master

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What error are you getting? What browser?
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Nhu Pham

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It was to activate my number. After I chose my number at step 2, I couldn't choose the plan for the next step. 
Browser is Google Chrome
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Sophia, Mobile Master

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Hmmm, strange... what happens when you try it in incognito mode? If you get the error again, could you post a screenshot please?
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Nhu Pham

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here it is. It didn't let me press continue button!
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m922

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You'll have to call Koodo to activate your prepaid service. Got the same exact error, thankfully Koodo didn't charge me the $15 for the activation. Koodo needs to fix this asap.
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BobTheElectrician

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(Edited)