WHY ARE WE PAYING TO GET A NEW PHONE WHEN WE HAVE THE PROTECTION PLAN...

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I NEED A NEW PHONE SINCE MY PHONE DOESNT WORK.. BUT I PAY SO MUCH A MONTH FOR THE PROTECTION AND THEY STILL WANT TO CHARGE ME TO GET A NEW PHONE.. LIKE 80$ FEE HOW COME?
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Kristen Arsenault

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Posted 7 months ago

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Erwin

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Hey Kristen,

There is a $79 deductible for a replacement phone through Asurion. What seems to be the issue with the phone?
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Cory

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That is the way the protection plan works. You pay the monthly fee, as well as a deductible when getting a replacement device under warranty. This is clearly stated in the terms of the agreement when you enrolled. They are trying to recover some of the cost of the device they are sending you as a replacement.

Remember, they aren’t the manufacturer, so the replacement devices cost them more than the manufacturer.
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Kristen Arsenault

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Just wondering why its 80$ when I called the first time for my phone I only had it a month and it would shut off and not come back on unless I reset it. They charged me 35$. This time its 80$ my phone's battery isnt lasting at all and the charging port is broken 
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Kristen Arsenault

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Just wondering why its more this time than last thats all
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Dinh, Mobile Master

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If your phone is under warranty, and it is not your fault, you should go to the manufacturer (or Koodo), it could be free. However, if if is your fault, then insurance and deductible fee is the way to go. Fee are charged based on the damage, you have to contact your insurance to see their assessment.
(Edited)
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Kristen Arsenault

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Thank you!
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titaniumtux

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That's why in most cases, extended warranty don't add much value. They can be handy for those new flagship $1,000 phones, but Koodo would likely have you pay half the device balance upfront, meaning a year in, your remaining device balance would be roughly $252 on tab large. Not much of a buy-out given that on promo, gift cards for phone activations can exceed that (even after taxes). Granted gift card incentives are generally reserved for new activations, but you get the picture. On Koodo, you'll never be stuck with a massive device buy-out when the manufacturer's warranty expires.

If you're paying $15 per month (or $360 over 2 years) for device protection, it better be one heck of an awesome insurance policy. Since one year in at $15 per month you'd have paid $180 and your remaining buy-out would be max $252, you would have been better off saving that $180, keep it for a rainy day or start saving up for your next upgrade.

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Timo Tuokkola, Mobile Master

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You seem to be forgetting to add in the cost of the new $1000 phone. That would make your replacement cost (assuming you put $500 on the large tab) $752. A heck of a lot more than the $252 you're quoting.
(Edited)
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Dennis, Mobile Master

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You can find the terms and conditions here
https://www.phoneclaim.com/koodo/documentation/?lang=en-US
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Theresa Adrian

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Why did that not get mentioned when opting to buy insurance? Was told to pay insurance & everything is covered. No mention of a deductible.
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Mats

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Im sure it was in the fine print. They for sure should be more open about it.
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Dennis, Mobile Master

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It depends on when you got the protection plan
http://www.phoneclaim.com/koodo/#program-terms
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Karl, Employee

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Dennis beat me to it! :D

The terms and conditions, especially the replacement costs per request are normally explained on the Protection program's enrollment documentation containing the Service Contract #, the covered IMEI as well as the Transaction ID.