Why are they asking for my Credit card number to purchase phone that is 0$ with a monthly tab.

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  • Updated 2 years ago
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I'm an existing monthly customer and would like to buy a new Samsung Galaxy S5 Neo. My current tab is at 0. The phone is 0$ with a monthly Tab of 15$. When i press check out it asks for a credit card #. Why? Shouldn't I be able to just  order the phone and $15 just be added on my next billing cycle. Thanks!
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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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It's part of the customer identity verification process the ordering system uses.
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There are federal regulations and credit card/supplier agreements that require merchant sites to verify credit card info for any new purchases. They are allowed to retain credit card data for a recurring purchase that you have agreed to (monthly bill) but not entitled to use that info for any other reason.

Sounds like a win-win for everybody, though it might come across as a bit "rude" on Koodo's part.

Blame it on Harper Trudeau but it's in everyone's best interest.
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Bernard, Official Rep

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@ Consuela, the phone is not free. It's zero dollar but you do have commitment to pay it back on monthly installments. And a good credit rating is important for that. People with non-passing grade of credit can't get this.
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ok, thank you!

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